Privacy Policy

iHELP ("we," "us," or "our") operates the iHELP mobile application and website (collectively, the "Service"), connecting users with trusted local service providers for home, automotive, beauty, electronics, and errand services. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

1. Information We Collect

We collect the following categories of information when you use iHELP:

Account Information — full name, email address, phone number, and a unique user ID created when you register.
Location Information — precise or approximate device location, used to match you with nearby service providers and to show live tracking of your assigned provider during an active booking.
Payment Information — when you pay by card, payment details are processed through our secure payment partner. When you pay via e-wallet (e.g. GCash), you are redirected to that provider's own app, and iHELP does not collect or store your e-wallet credentials.
Booking & Usage Information — services booked, appointment details, and general app activity used to operate and improve the Service.
Device Information — device identifiers and diagnostic data collected automatically through standard app operation and analytics.

2. How We Use Your Information

To create and manage your account, and authenticate your sign-in.
To connect you with nearby, available service providers.
To process bookings and facilitate secure payments.
To send booking confirmations, provider arrival updates, and service-related notifications.
To maintain the security of our platform and prevent fraudulent activity.
To improve app performance and user experience through diagnostics and analytics.

3. Sharing of Information

We do not sell your personal information. We may share limited information with:

Service providers you book through iHELP, solely to fulfill your requested service.
Third-party payment processors, to complete card transactions securely.
Firebase and Google Play Services, used for authentication, sign-in, and app diagnostics.
Law enforcement or regulators, only where required by applicable law.

4. Data Retention

We retain your account and booking information for as long as your account remains active, or as needed to comply with legal obligations, resolve disputes, and enforce our agreements. Location data used for live tracking is retained only for the duration needed to complete an active booking.

5. Your Rights and Choices

You may access, update, or request deletion of your personal information by contacting us at admin@ihelp.ph. You may also disable location permissions through your device settings, though this may limit certain features of the Service, such as provider matching and live tracking.

6. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption of data in transit. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

iHELP is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of iHELP after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

iHELP Referral Services
Email: admin@ihelp.ph
Website: ihelp.ph